Lead follow-up / Support
Digital Marketing Control Centre support.
A marketing workspace for small local businesses. It takes in leads through a webhook, runs timed SMS and email follow-up sequences, and logs replies and conversions against campaigns.
Three things to check first
- Leads are posted to the ingest_lead backend workflow, which only accepts them when the ingest_key matches your Workspace's Ingest Key. If posted leads never appear, compare the two keys.
- Inbound SMS replies are matched on phone numbers. Save your Workspace's Twilio From Number and each lead's phone in the same format, for example +61..., or replies will not attach to the lead.
- Follow-ups run on scheduled backend workflows. If messages stay Queued, check Logs, Scheduler, confirm your plan allows backend workflows, and check the Workspace quiet hours and timezone.
Setting it up for the first time? Follow the step-by-step setup checklist.
Contact support
Still stuck? Send the details and I reply by email. This template was built on Bubble®, so the fix is usually a setting in your copy.
Request received. I reply by email, usually with the fix or the next thing to check.