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Terms of Service

Last updated 14 November 2026

These terms apply when you use redcenterstudio.com or buy services from Red Center Studio. By booking or paying for a service, you agree to them. If a written quote or Project Blueprint for your job says something different, the quote or Blueprint applies for that job. A French version of these terms is at redcenterstudio.com/fr/conditions/. Both versions have the same value; if they ever differ, a consumer may rely on either one.

1. About us

Red Center Studio ("we", "us") is an independent studio based in Queensland, Australia. You can reach us at Hello@redcenterstudio.com.

Our postal address is shown on the checkout step before you pay and in your purchase confirmation email, and is available on request at Hello@redcenterstudio.com.

2. Services and scope

Each service is described on its page on this website. The scope of your job is what is set out in the package description, your written quote or your Project Blueprint.
A Project Blueprint includes a competitor teardown of up to 3 competitors, covering features, pricing and offers, search visibility and website conversion. It is a competitive review, not market sizing or financial forecasting.
Work outside the agreed scope is quoted in writing before it starts, usually at our hourly rate of $99 USD.
Timelines on this website are typical estimates, not guarantees. Your quote or Blueprint sets the timeline for your job, and it depends on you providing access, content and feedback on time.

3. Prices and payment

Prices are in US dollars unless stated otherwise, and include any applicable taxes unless the quote says otherwise.
Quick fixes are paid when you book. Larger projects are paid as set out in your quote, starting with the deposit described in section 4.
Monthly plans, such as the Care and Growth Plan, monthly AI Search Growth and the AI Assistant plans, are billed in advance each month.
Running costs are not included in our prices. Hosting, domains, platform plans, AI model usage and other third-party services are paid by you directly to each provider. The one exception is the AI Assistant plans: their hosting and AI model usage, up to the plan's monthly conversation limit, are included in the plan price.

4. Deposits, cancellations and refunds

Deposit: when you accept a quote or book a job, 10% of the agreed price is a non-refundable deposit. It covers the time spent scoping and scheduling your job. For quick fixes paid in full when booked, 10% of the price is treated as the deposit.
Cancelling before work begins: you get a refund of everything you have paid except the deposit.
Cancelling after work begins: work done is charged at $99 USD per hour. You get a refund of what you have paid, less the deposit and less the hours worked. If the hours worked are worth more than you have paid, the amount due is limited to the agreed price.
Project Blueprint: the $499 USD Blueprint fee is credited in full toward the build or migration it scopes if you go ahead with us. If you do not go ahead, you keep the Blueprint document. Cancellations of a Blueprint follow the rules above.
Monthly plans: you can cancel at any time. Cancellation takes effect at the end of the month already paid for, and that month is not refunded.
AI Assistant plans: there is no setup fee and no deposit, and nothing is charged until your assistant is live and you have approved it. The plans have a minimum term of 3 months from the day the assistant goes live. After that, the monthly plan rules above apply. When a month's conversation limit is reached, the assistant switches to a contact form until the next month, and you are never charged more than your plan price without agreeing to it first.
App Triage and AI-Built App Audit: if we find nothing worth fixing, you get a full refund, including the deposit. If you book a fix, the rescue in place or the move to Cloudflare with us within 30 days of receiving the report, the fee you paid for the audit or the triage is credited against that work.
Refunds are paid to the original payment method, usually within 10 business days.
Consumer purchases of WebDesk and its setup add-on: the deposit and hourly rules above do not apply. The cancellation and refund rules in section 15 apply instead.

5. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill and be fit for any purpose you made known to us. Nothing in these terms limits those rights.

If a service fails to meet a consumer guarantee, you may be entitled to have it supplied again or to a refund for the part that was not done properly. Contact us first and we will work to put it right.

If you live outside Australia, the consumer protection rules of your country that cannot be excluded also apply.

6. Your responsibilities

Give us accurate information and the access we need, such as collaborator access to an app or access to an account, at the times agreed.
Keep your own backups of your app, data and content before work starts, where your platform allows it.
Make sure you have the right to use any content, data, logos or materials you give us.
Review work when it is delivered and tell us about any problem promptly.

7. Access to your systems

When you give us access to your app or accounts, we use it only for the agreed work. You can remove our access at any time, but work that depends on it will pause. We never ask for access we do not need.

8. Ownership

Once you have paid in full, you own the work we create specifically for you, such as your custom code, designs, content and configuration.
We keep ownership of our own tools, templates, plugins, reusable code and know-how. Where these are part of your deliverables, you get a permanent licence to use them as part of that project.
Templates and plugins bought on the Bubble® Marketplace are licensed under the marketplace's own terms.
We will not publish your project in our portfolio or name you as a client without your permission.

9. Third-party platforms

Our work often runs on platforms we do not control, such as Bubble, Cloudflare, Stripe and AI model providers. We are not responsible for their outages, pricing changes, policy changes or limits. Red Center Studio is not affiliated with, endorsed by or certified by any of them.

10. AI-assisted work

We use frontier AI models to help with diagnosis, planning, code and content. A person supervises this work and does the final checks before anything is delivered. See our Privacy Policy for how your information is handled.

AI assistants we run for you: an AI Assistant plan answers your customers from content you approve, but AI can still make mistakes. You are responsible for checking that the content it answers from is accurate and up to date, and for telling us when something changes. Conversation logs are provided so you can see what it said, and we fix anything it gets wrong in the content it answers from.

11. Results

We provide our services with due care and skill. We cannot guarantee specific outcomes we do not control, such as search rankings, citations by AI assistants, traffic, leads or revenue.

12. Limitation of liability

To the extent permitted by law, and apart from your rights under the Australian Consumer Law, our total liability for any claim about a service is limited to the amount you paid for that service, and we are not liable for indirect or consequential loss, such as loss of profit, data or business opportunity.

13. Confidentiality

We keep your business information, data and access details confidential, and use them only to do your work, except where the law requires disclosure.

14. Free tools

The free GEO audit and error decoder are provided for information only, as is. They measure readiness signals, not rankings, and we do not guarantee their results are complete or error-free.

15. WebDesk

WebDesk is our instant website creator. It makes a one-page website from the details you enter.

Preview and payment: the preview is free. The price shown at checkout is paid once, through Stripe. Your website is generated after payment is confirmed.
One free redo: each paid website includes one full regeneration from your change notes, requested after delivery while your download link is still active.
Editing the text: after delivery you can edit the words on your website yourself from your status page, free and as often as you like, up to 98 saved versions per website. Each save rebuilds the website and its download. Editing does not use your free redo and does not extend the download period.
Setup add-on: at checkout you can add our standard setup for the extra price shown. It covers publishing your website on a free host in your own account, connecting your domain, confirming HTTPS and checking your contact details work. After payment you tell us about your domain through a short form. Anything more complex is quoted by email before any further charge. If we cannot do the standard setup, the setup price is refunded.
Delivery times: your website is generated and delivered within minutes of payment being confirmed. The standard setup is completed within 72 hours of receiving your setup details.
Immediate delivery and the right of withdrawal: at checkout you ask for your website to be generated and delivered right after payment, and you acknowledge that you lose any right of withdrawal (for example the 14-day right in the European Union) once delivery begins. Your delivery email confirms this request.
Cancelling the setup add-on: if a right of withdrawal applies to you, you can cancel the setup within 14 days of your order by emailing Hello@redcenterstudio.com. Before the setup starts, the setup price is refunded in full within 14 days. If you asked us to start early and cancel before it is finished, you pay a share of the setup price in proportion to the work already done. Once the setup is fully done, it can no longer be cancelled for a change of mind.
Downloads: your download link works for 30 days after delivery. After that your files and the details you entered are deleted, so keep a copy.
Ownership and hosting: once paid, you own the code WebDesk delivers for your website. You host it yourself, and ongoing hosting, domains, maintenance, updates and security of the website are your responsibility.
API keys and credits: you can create an API key so an AI agent can use WebDesk through our MCP server or API. Credits are prepaid through Stripe at the price shown at checkout. One credit pays for one website, including its one free redo, and is used when the website is created. The rest of this section applies to every website created with credits. Keep your key private: you are responsible for what is created with it. If you lose a key, we will move its unused credits to a new key of yours. We may suspend a key that is used in breach of these Terms.
Content: the copy is written by AI from the details you provide, and is not reviewed by a person before delivery. Check it before you publish, including that every claim and contact detail is accurate, and only enter names, logos and details you have the right to use.
Your rights: the Australian Consumer Law guarantees in section 5 apply to WebDesk in full. If your website has a problem, email Hello@redcenterstudio.com and we will put it right as the law requires.

16. Apps sold as source code

PreStart Pro, CatchDesk, Housemoot and Binwright are apps that we sell as source code. You run each one yourself, in your own Cloudflare account. This section applies to each of them.

What you buy: a single business licence to use, change and deploy the app's source code for one business (your own, or one client you build it for), on as many copies as that business needs. You may not share, publish or resell the code, give repository access to anyone outside that business, or sell the app or a product substantially made from it as a template, source code or a hosted service for other businesses. The full licence is emailed to you after purchase and is in the LICENSE file in the repository.
Price and delivery: the price shown on the app's page is paid once, through Stripe, in US dollars. At checkout you enter your GitHub username. When payment is confirmed we invite that GitHub account to the app's private repository and email your licence and setup guide. If the invitation cannot be sent automatically, we send it by hand, usually within one business day.
Updates: your GitHub account keeps read access to the repository, including updates we publish, while your access is active. Each version you received stays licensed to you.
Support: setup questions are answered by email. Hands-on setup is a separate service, the Turnkey Setup, booked and priced on the app's page.
Your responsibilities: you are responsible for your Cloudflare account and its costs, and for any third-party services you connect, such as a text message provider and its costs. You are also responsible for how you use the app with your own customers, residents or staff, including your privacy notice and terms, getting consent before sending text messages, honouring opt-outs, and meeting the privacy, consumer and marketing laws where you and your customers are. Where an app includes starting wording for these, you should check it.
AI features (CatchDesk): quote drafts and automatic replies can use Cloudflare Workers AI in your own account if you switch them on. AI drafts are a starting point for a person to check, and automatic replies are designed never to state prices or times. You are responsible for checking quotes before you send them.
The live demos reset every night and never send email or texts. Do not enter real customer details in it.
Your rights: the Australian Consumer Law guarantees in section 5 apply to each app in full. If an app has a major problem we cannot fix, you can ask for a refund. Email Hello@redcenterstudio.com.

17. Governing law

These terms are governed by the laws of Queensland, Australia. You and we agree to the non-exclusive jurisdiction of the courts of Queensland.

If you are a consumer, this choice of law does not take away the protection of the mandatory rules of the country where you live, and you may also bring a claim before the courts where you live.

18. Changes to these terms

We may update these terms from time to time. The version on this page when you book a service applies to that service. The date at the top shows when they were last changed.

Questions about this page? Email Hello@redcenterstudio.com.